Privacy Policy

Last updated: 18 August 2025

At Build Index, we are committed to respecting your privacy and handling your information responsibly. This Privacy Policy outlines how we collect, use, and protect the personal information you provide to us.

What We Collect

We may collect personal information from you when you:

  • Submit a message via the contact form
  • Contact a builder through our website
  • Submit a project quote request
  • Communicate with us via email, phone or other channels

This information may include your name, email address, phone number, suburb, project details, and any files you upload (such as plans).

How We Use Your Information

We use the information you provide to:

  • Respond to your questions, feedback, or requests
  • Forward your message to a builder where relevant
  • Follow up with you to ask for feedback on your experience
  • Improve our website and services

Any files you upload (for example, plans) are used solely to assist in providing your request to builders. You must ensure you have the right to share these files. We are not responsible for the content of uploaded files.

If you request a quote through Build Index, we will share your details with selected builders so they can contact you to provide a quote. We may also receive a fee if you enter into a contract with a builder introduced through our site.

Builder Information

Build Index compiles information about builders from publicly available sources such as government registers, licensing databases, ASIC notices, Google reviews, and industry awards. This helps us create a more complete and accurate profile for each builder. In some cases, builders may also provide information to us directly.

The information shown on builder profiles is intended to help users make more informed decisions. While we strive to ensure accuracy, users should verify key details directly with builders or relevant authorities before making any commitments. Logos or images from builder websites may be shown for identification purposes only and do not imply endorsement. If you are a builder or authorised representative and believe any material on your profile infringes your rights, please contact us so we can review and, if appropriate, amend or remove it.

Analytics

We use Google Analytics to understand how people use our website, so we can improve its structure, content, and performance. This may involve cookies or similar technologies. No personally identifiable information is shared with Google.

Storage and Security

We store your information securely and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.

Sharing of Information

We do not sell your personal information to third parties. If you contact a builder through our site or submit a quote request, your message, contact details, and any files you provide will be forwarded to them so they can respond to your request.

Legal Obligations

We may disclose your information if required by law or in response to a valid legal request.

Your Rights

You can request access to the personal information we hold about you, or ask us to correct or delete it. To do so, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or your personal information, you can use our contact form or email us at hello@buildindex.com.au.

We may update this Privacy Policy from time to time. Any updates will be posted on this page.