Privacy Policy
Last updated: Last updated: 25 June 2025
At Build Index, we are committed to respecting your privacy and handling your information responsibly. This Privacy Policy outlines how we collect, use, and protect the personal information you provide to us.
What We Collect
We may collect personal information from you when you:
- Submit a message via the contact form
- Contact a builder through our website
- Communicate with us via email, phone or other channels
This information may include your name, email address, phone number, and any message content you provide.
How We Use Your Information
We use the information you provide to:
- Respond to your questions, feedback, or requests
- Forward your message to a builder where relevant
- Follow up with you to ask for feedback on your experience
- Improve our website and services
Builder Information
Build Index compiles information about builders from publicly available sources such as government registers, licensing databases, ASIC notices, Google reviews, and industry awards. This helps us create a more complete and accurate profile for each builder. In some cases, builders may also provide information to us directly.
The information shown on builder profiles is intended to help users make more informed decisions. While we strive to ensure accuracy, users should verify key details directly with builders or relevant authorities before making any commitments.
Analytics
We use Google Analytics to understand how people use our website, so we can improve its structure, content, and performance. This may involve cookies or similar technologies. No personally identifiable information is shared with Google.
Storage and Security
We store your information securely and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.
Sharing of Information
We do not sell your personal information to third parties. We may share it with trusted service providers who assist us in operating our website or conducting our business — but only as needed and with confidentiality agreements in place. If you contact a builder through our site, your message and contact details will be forwarded to them.
Legal Obligations
We may disclose your information if required by law or in response to a valid legal request.
Your Rights
You can request access to the personal information we hold about you, or ask us to correct or delete it. To do so, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or your personal information, you can use our contact form or email us at hello@buildindex.com.au.
We may update this Privacy Policy from time to time. Any updates will be posted on this page.